Returns Policy | AU REVOIR LES FILLES – Au Revoir Les Filles


 At AU REVOIR LES FILLES, we pride ourselves on delivering beautiful quality jewellery. 

Jewellery and stones are delicate items and should be handled with care. Please note that wear and tear, including the breakage of stones and crystals in the course of normal use is not considered a fault. Please see Jewellery Care for further information.

We gladly offer returns on all orders should you change your mind within 30 days of purchase.  
Please Contact Us and include the following information. 

  • Your order #
  • Your full name and address
  • Your reason for the return

Please note we do not accept the following returns.

  • Items that are not returned in their original condition i.e. have been worn, damaged, or are sent without their original packaging.
  • Earrings for pierced ears due to hygiene reasons.
  • Jewellery sets that include earrings for pierced ears. 
  • Sale or promotional items.
  • Orders purchased using a discount voucher. 

We do not refund the shipping cost on any returned orders. Only the cost of the actual items returned will be refunded. 

For full price items you may exchange for a different size or item within 14 days of receiving your order.
Customers will be responsible for all shipping and re-shipping charges for exchanges. 
Exchanges are only possible if the item is available.
Exchanges are not possible for sale items, please choose carefully. 

All items are quality checked but very occasionally there may be a fault we didn't find. 
If you receive a faulty product, AU REVOIR LES FILLES will gladly repair or exchange the original piece if the product was purchased within 6 months.
Please Contact Us and include the below information.

  • Your order #
  • Your full name and address
  • Photographic evidence of the fault along with a brief description

On a case by case basis, some repairs can incur a fee.
Please note that wear and tear during the cost of normal use is not considered a fault.
AU REVOIR LES FILLES jewellery is delicate in nature and should be handled carefully. 

We reserve the right to deny unreasonable returns, repairs and exchanges. 
If you have any enquiries regarding our policies, please Contact Us.