FREE shipping on on all orders over AUD $100.
For orders below AUD $100, a flat rate of $9 will be charged.
FREE shipping on all orders over AUD $100.
For orders below AUD $100, a flat rate of $14 will be charged.
PROCESSING / DELIVERY
Your order will be shipped out within 48 hours.
|Australia||4 - 7 days|
|New Zealand||7 - 14 days|
North America, Europe,
|10 - 21 days|
|Rest of World||10 - 21 days|
All orders come with tracking.
Upon despatch, an email will be sent to you with your consignment number which allows you to track the whereabouts of your parcel online.
TRACKING - AUSTRALIA
Shipped via Australia Post or Sendle.
You will receive automatic tracking updates via email.
If delivery was attempted and no one is available to sign for it and it wasn't safe to leave the parcel unattended on your doorstep, the postman will leave it at a local delivery point for you to pick up within 5 days. A card will be left on your postbox or doorstep with information for you to pick up. Please contact Australia Post or Sendle if you require further assistance.
TRACKING - INTERNATIONAL
Shipped via DHL eCommerce.
- Click Here and enter in your Shipment ID (starting with AU-).
- To receive email tracking, click the EMAIL NOTIFICATION button.
- On that same page, you will find a Tracking ID.
- Once your parcel reaches your destination country, DHL eCommerce will hand it over to the country's national post service for delivery to you (i.e. USPS for America, Royal Mail for United Kingdom, SingPost for Singapore etc..).
- Please enter in your Tracking ID at their website (national post service) for updated delivery status.
- For enquiries with regards to delivery, please contact your national post service with your Tracking ID.
Shipment to these countries require a P.O. Box address otherwise they cannot be delivered.
- Papua New Guinea
- Saudi Arabia
- United Arab Emirates
Some countries do not have a robust postal service. We recommend you select EXPEDITED SHIPPING when placing your order to these countries for safe and timely delivery of your parcel.
Need your parcel urgently?
We offer Expedited Shipping so you can get it delivered in time.
|EXPEDITED SHIPPING||Estimated Delivery|
|Australia||$10||1 - 3 days|
|North America, Europe,
New Zealand & Asia
|$35||3 - 7 days|
|Rest of World||$35||4 - 8 days|
All expediated orders within Australia will be sent out via Express Post.
All expedited international parcels (outside of Australia) will be sent via TNT Courier and require a person to be available to sign for at the time of delivery. If no one is available to sign for the parcel at the time of delivery, TNT will leave a card at your postbox or doorstep to schedule a re-delivery at your convenience.
TAXES AND DUTY
Orders to countries outside Australia may be subjected to import duties and/or taxes, which are applied when your package reaches your country. We are unable to estimate the amount of duties and taxes your package will incur, as these charges are imposed directly by your local customs. Payment of these is necessary by you to release your order from customs. For more information, please contact your local customs office.
PARCEL NOT DELIVERED?
Delivery times are estimates only, so please allow a bit of extra time before querying your delivery status. If your parcel has not arrived, please Contact Us with your name, email and order #.