SHIPPING

 

AUSTRALIA
FREE shipping on on all orders over AUD $100.
For orders below AUD $100, a flat rate of $9.95 will be charged. 

 

INTERNATIONAL
FREE shipping on all orders over AUD $100.  
For orders below AUD $100, a flat rate of $14.95 will be charged. 

PROCESSING / DELIVERY
Your order will be shipped out within 48 hours. 

 

Country / Region Estimated Delivery
Australia 4 - 10 days
New Zealand 7 - 14 days

North America, Europe,
Middle East & Asia

10 - 28 days
Rest of World  10 - 28 days

 

*Due to the Coronavirus pandemic, there might be delivery delays due to disrupted postal services.
We are also unable to send to some countries due to travel restrictions. We appreciate your support and understanding during this period. 

 

ORDER TRACKING
All orders come with automated email tracking.
Upon despatch, an email will be sent to you with your consignment number which allows you to track the whereabouts of your parcel online.

If delivery was attempted and no one is available to sign for it and it wasn't safe to leave the parcel unattended on your doorstep, the courier will leave it at a local delivery point for you to pick up within 5 days. A card will be left in your postbox or doorstep with information for you to pick up. If you require further assistance, please contact the relevant courier company with your tracking ID.

Australia Post
Sendle
 

EXPEDITED SHIPPING
Need your parcel urgently?
We offer Expedited Shipping so you can get it delivered in time.

 

EXPEDITED SHIPPING Estimated Delivery
Australia $12.95 1 - 3 days
North America, Europe,
Middle East,
New Zealand & Asia
$39.95 3 - 7 days
Rest of World $39.95  4 - 8 days

 

All expediated orders within Australia will be sent out via Express Post. 


All expedited international parcels (outside of Australia) will be sent via DHL Express, and require a person to be available to sign for at the time of delivery. If no one is available to sign for the parcel at the time of delivery, DHL Express will contact you to schedule a re-delivery at your convenience. 

 

TAXES AND DUTY
Orders to countries outside Australia may be subjected to import duties and/or taxes, which are applied when your package reaches your country. We are unable to estimate the amount of duties and taxes your package will incur, as these charges are imposed directly by your local customs. Payment of these is necessary by you to release your order from customs. For more information, please contact your local customs office. 

 

PARCEL NOT DELIVERED? 
Delivery times are estimates only, so please allow a bit of extra time before querying your delivery status. If your parcel has not arrived, please Contact Us with your name, email and order #.